IT Support
We provide more than just a helpdesk—we give you a dedicated team of IT specialists who understand your systems, industry, and goals. This consistent, personalised approach means faster resolutions and less downtime. In fact, over 80% of issues are resolved on first contact, helping your team stay productive and your operations run smoothly.
Overview
Personalised IT support desk to maintain your business
At the intersection of innovation and customer-centricity, our IT Support services aim to redefine the traditional MSP model. Through a blend of technology and personalised service, we foster a culture of familiarity and trust, thereby solving issues with unprecedented speed.
Solutions
How our IT Support works for you
Our service desk is designed to deliver tangible outputs in terms of improved employee performance. The IT experience of your people can be enhanced to promote agility and improve output. With better performing IT services, with expert support on hand when your people need it, workforce productivity levels are increased. And it’s likely that our people centric, fine-tuned service model will also enable you to effect cost-efficiency gains.
Key Benefits
Why Certum is the Right Choice for You
Service Desk
Our 'Team' system is not just a name; it's a philosophy. With each client, we allocate a dedicated team chosen based on industry and technology needs. This targeted approach ensures your unique issues are addressed promptly by experts familiar with your business.
Dashboards and Reports
Transparency is our middle name. Live dashboards offer a panoramic view of our work—response times, resolutions, and more. Plus, our in-depth reports bring clarity to your IT landscape, exposing critical metrics like infrastructure health, security status, and personnel performance.
Monitoring and Alerting
Rest easy, we've got your back 24/7. Our proactive monitoring spans your IT infrastructure and Microsoft 365 tenant. Leveraging a library of over 1000 alerts, we detect and remediate common issues autonomously, ensuring continual operational fluidity.
Onsite Support
When remote solutions are off the table, usually due to hardware or cabling challenges, our field engineers come to you. Their expertise ensures quick and efficient onsite issue resolution, keeping downtime at an absolute minimum.
Virtual CIO
Shape your business future with a strategic IT ally. Quarterly consultations with your Virtual CIO help align IT initiatives with core business goals. From infrastructure to cybersecurity, your tailored IT strategy will address every organisational need.
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Why Choose Us
We understand that IT Support isn't just about fixing issues; it's about optimizing your entire IT landscape to run smoothly and efficiently. With our focused Service Teams, real-time Dashboards, 24/7 Monitoring, on-demand Onsite Support, and strategic Virtual CIO services, we
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FAQ's
Certum IT Services based in Glasgow
What response times do you guarantee?
Do you provide on-site support or is it remote-only?
Can you work alongside an existing IT team?
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With our vast experience in IT Support and Telecoms we are experts in aligning business goals with technology and providing a single point of service for all your IT, Cloud & Security requirements.