Over 30 Years Experience providing IT Services to Businesses Operating in Scotland

We blend proactive support with strategic guidance, so your workforce can stay focused on what really matters whilst we keep your systems running flawlessly. Backed by certified engineers and transparent, real-time performance metrics, Certum turns technology into a genuine competitive advantage.

30

Years in Business

65

Active Partners

37

Certified Experts

142

Managed Contracts

6

Industry Awards

who we are

Certum IT Services based in Glasgow

Certum has been established for over 15 years, making us one of the longest running IT services companies based in Glasgow. We strive to be the very best at what we do. With our vast experience in IT and Telecoms we are experts in aligning business goals with technology and providing a single point of service for all your IT requirements.

We pride ourselves on our excellent customer service and believe that every company can benefit from an outsourced IT partner who can deliver a first-class service, attention to detail and industry recognised technical excellence. We believe we are the number one IT company in Scotland, with a special focus on Glasgow and the central belt.

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Problems we Solve

Certum IT Services based in Glasgow

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lAST mONTHS STATS

Our Success and Impact in
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The live performance figures below, pulled directly from our real-time tracker, keep us accountable and demonstrate how consistently we meet our service commitments.

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Leadership Team

The Driving Forces Behind Certum IT

David Wilson
CEO
David is one of the founding members of Certum. Due to having initially started in the technical side of the business, he has a strong background in technology and service delivery which allows him to have an insight into the ICT challenges faced by our clients. In 2009 he transitioned into his current role of providing strategic consulting on technical solutions that align our clients’ technology with their future business goals. “Customer satisfaction is our number one priority and my aim is to develop long lasting and value driven relationships by delivering a high quality, cost-effective service that leaves our customers with a reliable, secure, functional ICT system that helps them meet and exceed their business goals” Show More
Colleen Rae
Head of Sales
With over 25 years’ sales experience, Colleen sees herself as a ‘growth specialist’ responsible for revenue growth through business development and increasing sales activities. As Sales Director in her previous role she grew a small IT Resellers annual turnover from 1 million pounds to 7 million within a 5 year period. Specialising in IT Services, Hardware, Cloud Backup and DR Solutions, she continues to apply the same set of principles today with the same focus on taking Certum’s new and exciting product lines to our ever-growing customer base. “Customer loyalty is earned and should never be taken for granted. Be transparent and communicate with your clients, by doing this you will exceed expectations and deliver a first class service” Show More
Janice Dinnen
Finance Manager
As Finance Manager, Janice is responsible for ensuring Certum’s financial position is accurate and healthy. With more than 30 years’ experience Janice has the knowledge and experience to help develop our commercial and financial strategies to ensure we meet our business goals. Show More
Joshua Harrison
Head of Technology
Joshua is a technology and cybersecurity leader with over eight years of experience helping organisations transform, secure, and optimise their technology environments. As Head of Technology at Certum, he is responsible for shaping the company's technical vision, driving innovation, and delivering secure, scalable solutions across cloud, cybersecurity, automation, and managed services. Having progressed from hands-on technical engineering through solution architecture and senior leadership roles, Joshua brings a unique blend of technical depth, strategic thinking, and operational expertise to deliver tangible business outcomes through technology. Show More
Aleksandr Gorbatov
Service Manager
Aleksandr has been with Certum for over six years, bringing more than 10 years of experience in managing field engineering teams and delivering IT services. Before joining Certum, Aleksandr worked at IBM in a similar role, overseeing engineering teams, coordinating projects and managing service delivery for major corporate clients, including Tesco Bank, Halifax and NatWest. As Service Manager at Certum, Aleksandr is responsible for the day-to-day running of the Field Engineering Department, managing engineer schedules, coordinating onsite visits and overseeing projects from planning through to completion. With a strong focus on customer service, operational efficiency and continuous improvement, Aleksandr works closely with engineers, internal teams and clients to ensure projects and service requests are delivered smoothly, efficiently and to a high standard. His experience in managing people, balancing priorities and resolving challenges helps ensure Certum's field operations run effectively while maintaining excellent client relationships. Show More
Michael Houston
Helpdesk Manager
Michael has been with Certum for a decade, having joined the company as an IT Engineer on the Helpdesk. Since then, he has progressed through multiple roles on the Helpdesk, developing his technical knowledge and experience before ultimately becoming Helpdesk Manager in January 2024. Having worked closely with Certum’s clients throughout the years, Michael brings a wealth of hands-on experience and a strong understanding of their businesses, systems, and support requirements. As Helpdesk Manager, Michael is responsible for the day-to-day running of the Helpdesk, leading and mentoring the wider team, managing priorities and monitoring service delivery to ensure customer SLAs and service targets are consistently met. Alongside his management responsibilities, he remains actively involved in technical support, acting as an escalation point for the team when required. With a strong focus on customer service, team development and continuous improvement, Michael works closely with engineers, internal teams, and clients to ensure support requests are handled efficiently and to a high standard. His experience of progressing through the Helpdesk himself gives him a strong understanding of both the challenges faced by his team and the level of service Certum’s customers expect. “A top-quality IT Helpdesk is about more than just resolving technical issues. It’s about having a knowledgeable, dependable, and approachable team that responds quickly, takes ownership, and uses its expertise to identify root causes and find the right solutions. My priority is to make sure we deliver that consistently, while keeping customers informed and providing a service they know they can rely on.” Show More
FAQ's

Certum IT Services based in Glasgow

What size businesses do you support?
We work with organisations of all sizes, from startups to large enterprises, offering scalable IT services that match your needs.
Yes, we offer both strategic IT consultancy and hands-on IT support to ensure your technology aligns with your long-term goals.
Our proactive approach includes continuous monitoring, automated backups, and disaster recovery planning to minimise disruptions and data loss.