Modernising Scotland’s care-home network from unreliable IT and slow support to a resilient, responsive digital backbone.
View Case StudySolutions Driven
Updating the recruitment specialist from persistent outages to a stable, high-performance infrastructure that keeps talent moving.
Overview
International Recruitment Consultants
Solutions Driven is a recruitment specialist firm that partners with clients to research, locate, attract, and onboard top talent. Utilising advanced technology, search techniques, and candidate analytics, they deliver challenging international recruitment projects successfully.
The Challenge
Solutions Driven faced recurring problems with their IT infrastructure that consistently disrupted workflow. Network instability and hardware faults caused frequent downtime, leading to lost productivity and reduced client satisfaction.
These interruptions made it difficult for staff to carry out their tasks efficiently, particularly given the company’s high-paced environment and international client base. The existing IT support failed to proactively address root causes, leaving teams frustrated and dependent on reactive fixes.
The Solution
Certum conducted a deep-dive audit of all systems and quickly identified the main sources of instability. We restructured their domain environment, replaced low-grade networking hardware, and organised a third-party contractor to address faulty cabling throughout the premises.
To ensure optimal end-user performance, we also evaluated and upgraded workstations that didn’t meet the demands of their recruitment platforms. Enhanced endpoint protection and centralised security policies were implemented to secure client data and maintain operational compliance.
The Results
Following the implementation, the business experienced a dramatic improvement in stability and user confidence. System crashes and downtime were eliminated, allowing teams to maintain focus on delivering recruitment projects without interruption.
Internal operations became more efficient, and client-facing service levels improved. Solutions Driven regained trust in their technology environment and have continued expanding their capabilities using the new, scalable and secure infrastructure put in place by Certum.
Certum have been instrumental in bringing West Coast’s IT up to date so we can offer our customers the best possible service. They have given us confidence with their proactive approach ensuring problems are dealt with quickly and efficiently, sometimes even before we know about them. From initial contact with Brian to on boarding and migration with Gavin and the guys on the service desk nothing has been too much trouble.
Lesley Breen
Operations Manager
Other Case Studies
"
With our vast experience in IT Support and Telecoms we are experts in aligning business goals with technology and providing a single point of service for all your IT, Cloud & Security requirements.