Modernising Scotland’s care-home network from unreliable IT and slow support to a resilient, responsive digital backbone.
View Case StudyLivingstone Brown
Transforming the top-tier law firm from ageing remote-desktop servers to a compliant Azure Virtual Desktop that performs anywhere.
Overview
Award Winning Scottish Law Firm
Livingstone Brown is a leading Scottish law firm with over three decades of legal service excellence. Recognised as a ‘top-tier’ firm for general criminal work in the 2019 Legal 500 rankings, they were also named Criminal Defence Firm of the Year and Family Law Team of the Year at the Scottish Legal Awards 2019.
The Challenge
Although Livingstone Brown had invested in a VMWare cluster and Remote Desktop Services during COVID, their infrastructure was becoming increasingly outdated. There was growing concern over data security, system performance, and the lack of flexibility in scaling for hybrid work.
The IT environment was no longer delivering the reliability or compliance controls needed to support the firm’s legal operations. A future-proof solution was required—one that could enable secure, high-performance remote access while aligning with strict data protection regulations.
The Solution
Certum guided the firm through a migration to Microsoft Azure Virtual Desktop (AVD), combined with Microsoft 365 Business Premium. AVD provided virtualised desktops tailored to user roles, enabling access to legal systems from any location without compromising security.
Business Premium licensing unlocked advanced security features such as conditional access, identity protection, and information governance tools. Certum also provided change management support to ensure adoption and smooth integration into the firm’s workflows.
The Results
The migration to AVD and Microsoft 365 created a stable, scalable platform that improved both remote and in-office working experiences. Lawyers and staff could securely access systems from any device while maintaining compliance.
The performance improvements reduced daily technical interruptions, allowing for more focused client work. Security policies were centralised and automated, reducing risk while streamlining administration. The IT foundation now fully supports Livingstone Brown’s strategic ambitions for secure and flexible legal service delivery.
Certum have been instrumental in bringing West Coast’s IT up to date so we can offer our customers the best possible service. They have given us confidence with their proactive approach ensuring problems are dealt with quickly and efficiently, sometimes even before we know about them. From initial contact with Brian to on boarding and migration with Gavin and the guys on the service desk nothing has been too much trouble.
Lesley Breen
Operations Manager
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