Modernising Scotland’s care-home network from unreliable IT and slow support to a resilient, responsive digital backbone.
View Case StudyAlba Facilities Services
Transforming Alba’s mobile workforce from unpredictable costs and blind spots to a centrally managed, real-time controlled mobile estate.
Overview
Glasgow Based Facilities Management Company
Alba Facilities Services, based in Glasgow, offers comprehensive facilities management solutions, including HVAC, electrical maintenance, and building management systems.
Serving over 300 locations across Scotland and Northern England, they cater to a diverse clientele ranging from international banks to sports centres.
The Challenge
Managing a widely distributed mobile workforce created multiple operational inefficiencies for Alba. Their mobile device estate was complex, with inconsistent usage patterns and limited visibility across teams.
Costs fluctuated unpredictably due to unmanaged data use and lack of policy enforcement. In addition, there was no central mechanism to track or reroute engineers in real time, which impacted service responsiveness. The company needed tighter control over communications, better cost predictability, and tools to dynamically manage on-the-ground operations.
The Solution
Certum deployed plan.com’s my.plan platform to centralise control and streamline mobile operations. The solution delivered granular visibility into every device’s usage, enabling real-time notifications, automated caps, and restrictions. Captive Pages were configured to automatically pause data access if thresholds were breached.
Live GPS tracking helped managers redirect engineers based on job urgency and proximity. All data was consolidated into a single reporting interface, allowing both operational and finance teams to make informed decisions instantly.
The Results
The implementation brought immediate financial and operational benefits. Monthly mobile costs became predictable, with data overages virtually eliminated. Centralised control enabled the redirection of engineers in real time, improving customer response and field productivity.
The finance team now has full oversight with live dashboards, while operational leads can dynamically manage their workforce. This improved responsiveness and budget control significantly, making Alba’s mobile estate a strategic asset rather than a cost centre.
Certum have been instrumental in bringing West Coast’s IT up to date so we can offer our customers the best possible service. They have given us confidence with their proactive approach ensuring problems are dealt with quickly and efficiently, sometimes even before we know about them. From initial contact with Brian to on boarding and migration with Gavin and the guys on the service desk nothing has been too much trouble.
Lesley Breen
Operations Manager
Other Case Studies
"
With our vast experience in IT Support and Telecoms we are experts in aligning business goals with technology and providing a single point of service for all your IT, Cloud & Security requirements.