Modernising Scotland’s care-home network from unreliable IT and slow support to a resilient, responsive digital backbone.
View Case StudyAbbott Risk Consulting
Transforming the safety consultancy from single-time-zone cover to 24/7, compliance-driven IT support and strategy.
Overview
Safety, Engineering & Risk Management Consultants
Abbott Risk Consulting (ARC) is an award-winning Safety, Engineering, and Risk Management Consultancy established in 2002. Serving high-hazard industries such as Nuclear, Defence, Oil & Gas, Renewables, and Transport, ARC employs over 150 full-time consultants across offices in the UK and Australia.
The Challenge
ARC traditionally relied on an in-house IT manager. As the company expanded, several challenges emerged: the need for 24/7 IT support to accommodate their Australian operations; stringent security and compliance requirements inherent to high-hazard industries; the necessity for ongoing advice on emerging technologies; and the desire to avoid the complexities of hiring and training an internal tech team in a rapidly evolving industry.
The Solution
Certum was selected as ARC’s outsourced IT partner, meeting all outlined requirements. We provided 24/7 support services, ensuring seamless ticket transitions across time zones. As a Gold Microsoft Solutions Provider, we offered expertise in securing infrastructure and adhering to compliance policies.
Our managed IT support included monthly review and roadmap calls with a Client Technology Officer, delivering continuous strategic guidance and ensuring ARC remained at the forefront of technological advancements.
The Results
Partnering with Certum allowed ARC to maintain robust, compliant, and efficient IT operations without the overhead of an internal IT department. The 24/7 support ensured uninterrupted service across global offices, while our proactive approach to technology strategy empowered ARC to focus on their core consultancy services, confident in the resilience and security of their IT infrastructure.
Certum have been instrumental in bringing West Coast’s IT up to date so we can offer our customers the best possible service. They have given us confidence with their proactive approach ensuring problems are dealt with quickly and efficiently, sometimes even before we know about them. From initial contact with Brian to on boarding and migration with Gavin and the guys on the service desk nothing has been too much trouble.
Lesley Breen
Operations Manager
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