Transforming the safety consultancy from single-time-zone cover to 24/7, compliance-driven IT support and strategy.
View Case StudyBarrhead Travel
Taking the nationwide travel group from overstretched in-house support to a fully managed helpdesk keeping 85 branches booking smoothly.
Overview
Renouned National Travel Group
Founded in 1975, Barrhead Travel has evolved into a multifaceted travel group offering bespoke holidays worldwide. With over 85 locations across the UK, the company operates an in-house training facility, employs specialist consultants, and promotes youth employment through its apprenticeship scheme.
The Challenge
Barrhead Travel required reliable IT support across its UK-wide branch network, particularly during and after the pandemic. Their internal IT team was focused on strategic initiatives and lacked the bandwidth to handle the volume of day-to-day support tickets.
As business resumed, consistency in support across all locations became critical to avoid disruption to travel bookings and customer service. Their existing support structure also lacked clear monitoring and reporting, making performance tracking difficult.
The Solution
Certum implemented a fully managed IT support service across all Barrhead Travel sites. This included a dedicated helpdesk team, remote monitoring of infrastructure, and field engineers for on-site support as required.
Centralised dashboards tracked key performance and service metrics, while regular review meetings ensured ongoing alignment with business objectives. Certum also supported new staff onboarding and equipment rollout as the business scaled up post-lockdown.
The Results
The partnership delivered a more responsive and predictable IT support framework. Helpdesk calls were resolved efficiently, field support was available on demand, and infrastructure uptime improved across locations.
The internal IT team was able to shift focus to higher-value projects such as network optimisation and service automation. Certum’s visibility into system health and service metrics helped both companies collaborate more effectively, positioning IT as a driver of operational stability and growth.
Certum very quickly became an extension of our own IT team. We have a great relationship with them and they’ve already gone above and beyond on a number of occasions. The organisation clearly has a great culture and we know we can rely on them to pull the stops out to help us if required.
Barrhead Travel
Head of IT
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